Kit Barber describes Sarah, an employee who thrives at one work site but withdraws and underperforms at another, despite identical abilities. The difference wasn't her, it was the environment. Where she worked changed everything about how she showed up.
In one business, she was always as I've always known her. She's chatting, she's laughing, she's high energy, she's comfortably hitting her KPIs. The sort of person who lifts the people around her. But then I'd walk into the other site and she'd almost disappear. Her head was down, she was quiet, she was keeping herself to herself. She's still polite, she's still doing her job, but there was no energy, there's no spark, and the numbers reflected it. And it wasn't catastrophically, it was just consistently worse.
