Kit Barber watched an employee perform brilliantly at one office location and poorly at another, same role both places. He assumed she lacked motivation until she explained the real problem: the situation, not her. Context shapes performance more than character does.
I thought one of my employees had lost all motivation. I couldn't have been more wrong. The same employee worked at two of my sites, same role, same company, same person on paper. At one site, she was confident, she was full of energy, she was smashing her targets. At the other, she barely spoke all day. I assumed the problem was her, but it wasn't, and the conversation that showed me why changed the way I've led ever since. The full story is on my YouTube, the link's in the bio.
