Kit Barber explains why teams slide into complacency after success: managers ease off coaching once performance peaks. Keep the tension high with regular feedback, celebrate daily habits, and coach everyone, not just the struggling ones. Silence reads as neglect.
Your team is performing well right now, but that is the problem. You see, when you coach a team, they absolutely smash it. They stretch all the way to overperformance right here, and you think they nailed it, so you ease off and the coaching stops and the feedback slows. And then the elastic band of complacency— ow— snaps straight back. Here is how you hold the tension. Run refreshers even when they're winning. Celebrate the daily habits, not just the results. And never stop coaching your best people, not just the worst ones. You see, silence is not a reward. They'll feel it as neglect. And then they'll stop performing too. So hold the bound tides and performance stops being a peak and starts becoming the standard.
