Louis CarterFounder and Chief Executive Officer, Best Practice Institute · Founder and CEO, Best Practice Institute - Most Loved Workplace® | Organizational Psychologist | Creator of AI Workplace Intelligence and Employer Branding Platform

Genuine Care: The Secret to Employee Well-being #shorts

14 Apr 2026 · 1 min

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In this short monologue, the speaker emphasizes that effective employee well‑being hinges on managers not only asking how staff are doing, but genuinely caring about the answer and actively listening. The organization has cultivated a culture that gives managers time to listen, recognizing that this is the most important daily activity because it drives all other outcomes. When an employee shares that they are struggling, the speaker asserts that managers will sit down, listen, and collaboratively explore solutions to improve the employee’s state, whether related to work or personal life.

Chapters

Now, the key, of course, is not just that they ask how they're doing, but that they genuinely care in the answer and that they listen. And again, I, I think we've done so much as an organization to foster a culture and enable one where our managers have the time to listen to their employees, but they also know it's one of the most important things they'll do throughout the entire day because that drives everything else. So I think when they ask how they are, It's not transactional. It is truly because they genuinely care. And if somebody said, you know what, I'm not doing well today, I'm not having a great day, I have full confidence that our managers would sit down with that person, listen to it, and help them think about what can we do next so that you're feeling better, either about work or about home, whatever it is.