A short coaching segment (spoken by Louis Massaro) advising managers to repeatedly clarify instructions and verify employee understanding. He recommends asking follow-up questions when tasks aren’t done—check for misunderstanding, lack of tools, or inattention—and to have employees restate or confirm comprehension before ending the conversation (summarized as: clarify, verify).
Whoever is not doing what they're supposed to do, keep telling them, over, communicate over. Communicate over, Communicate, right. If they're still not getting it, ask them, what is it about? Like, I might. What? Do you not understand what I'm saying? Like, what? Tell me what, what the issue is. Like, are you, do you not have the tools? Are you not paying attention? Maybe, maybe I hear something different when it comes out of my mouth than you hear. Let's talk about this. So when you're starting to talk to your employees, I want you to, you know, kind of adopt this idea of clarifying, right? Don't just say something to somebody, clarify what it is and have them verify that they understand what it is before you leave them with that, all right? Clarify, verify, clarify, verify. Really, really important.
