A short excerpt from a YouTube video advising that coaching and role-playing are essential to develop great moving salespeople. The speaker reframes "sales" in moving as advanced customer service: educating customers, providing friendly, digestible information, and explaining why the company is the best choice. The clip emphasizes ongoing coaching rather than hiring-and-abandoning new hires.
Coaching and role playing. You can't hire people, train them initially, and then let them swim or sink. Great salespeople are made. There are some out there that are born. There are. But you got to remember something when we say sales in moving, it's really not sales. It's really great customer service. Educating the customer and then explaining why you're the best choice for them to move with. You know, sales has such a negative connotation sometimes, and what you have to remember is that this is just an elevated level of order taking an elevated level of customer service. Provide them all the details in a friendly, digestible, informative way and explain to them why you're the best choice.
