A short spoken piece by Louis Massaro about how leaders establish trust with their teams. Core recommendations: honor your word by doing what you say you will do; take personal accountability when you fail; listen to team concerns and be approachable; give direct (non-sugarcoated) feedback when someone is failing. The emphasis is on honest, consistent behavior as the primary mechanism for building trust.
Establish trust. Okay, and what does that mean? It comes in many different forms, but the biggest way is honoring your word, doing what you say you're gonna do, and stepping up and having personal accountability when you don't. Listening to your team when they have concerns, letting them know that they can come to you. You gotta be able to establish trust. Part of that is being having, telling somebody they're messing up when they're messing up. You don't have to sugarcoat stuff. You don't have to dance around it. Right. They need to know where you're coming from. That's gonna help build trust.
