Louis Massaro delivers a motivational message to people who work in the moving industry, arguing that many roles (mover, dispatcher, moving consultant, customer service, bookkeeper, warehouseman, CEO, manager, etc.) are highly valuable because moving is one of the most stressful life events. He emphasizes that workers have an opportunity to positively impact customers by helping them transition from an old home to a new one.
You guys got to realize something. You know, there's a lot of talk online like, everybody's got to have a purpose and everybody's got to give back and. And all of that. And you know what? I don't think most people in this industry realize how much they give back and how valuable your position is. Whatever you do, whether you're a mover, a dispatcher, a moving consultant, customer service bookkeeper, warehouseman, CEO, manager, whatever, you do understand moving is one of the, statistically one of the most stressful things people do in their life, and you have an opportunity to impact that. You have an opportunity to be a part of the transition from their old home to their new home.
