Stop Hoping For A Good Move. Train A Perfect One.

So in the operations training, there's a lesson called the perfect move. And what this is, it's I give you a checklist in there of, you know, what the mover should do the minute they get to the job, the minute they're ready to leave for the drop off, right when they're done with the drop off, all of that. And the idea is that you create what is your ideal perfect move and train your movers on it. Instead of like, hey, guys, go out there and, you know, do a good job for this person. No, train them on customer service, whatever it is, you've got to have that, that outlined. And in the perfect move, what I like to do in there is once you get to the house and you put down your floor runners and you cover the rails and you protect the door jambs, I like to have them take a picture of that and send it to dispatch.