Louis Massaro explains how a written operational playbook helps leaders regain control when a department feels chaotic. If teams aren't following the plays, either rewrite the playbook or retrain people to match it. Alignment between practice and playbook brings the clarity you need.
Wanted to address something in your business, but there was, like, an area where you should know what things, how things are going, but you're not really sure, right? Like, maybe it's a department you haven't been around in a while. It was like, what's happening in the warehouse? Or something that you just haven't. And you're like, but you don't want to tell anybody that you don't know, because you're like, they're gonna know. I don't know what I'm doing. Right. Well, you refer to the playbook, and that's it. And then that refreshes you like, okay, great. Are we running those plays? And if not, if there's no alignment, it has to come into alignment. So it's either adjust the playbook or adjust the action and bring them into alignment, train the team, get them on board.
