Short instructional transcript of a YouTube video by Louis Massaro explaining how to secure a tentative reservation when a customer on the phone says they need to think about booking a move. Recommends offering a no-obligation tentative booking, collecting basic addresses, and relying on the customer’s inertia to later confirm rather than shop around.
When you speak to somebody on the phone, you're attempting to book a move, and they say, no, I need to think about it. What you want to do is you never want to get off that call without setting up a tentative reservation. So you would say something to the customer like this. You would say, okay, well, I'll tell you what. Why don't I set you up on a tentative reservation? There's no obligation. It's just a courtesy we provide for our customers. If you need to change the time, date, cancel. It's not a problem at all. But at least I could secure a spot for you with no obligation. Sure, why not? And at that point, you would continue to get a little bit more information from them. Okay, great. I just need to get the address we'd be starting at, the address we'd be finishing at. They're gonna give you that little bit more information, and their mind's gonna start saying, you know what? I'm gonna have to go through this all over again with another company now. I'm gonna have to call this company back and cancel this tentative reservation. What will happen is they'll say, no, you know what? And they'll just call you back and say, let's go ahead and set up. Let's go ahead and, like, firm that up right?
