Louis Massaro25 Years of Moving Industry Mastery | Founder of MoverOS™

The Stress Of Moving: Do You Recognize Your Positive Impact On Customers?

15 Mar 2023 · 1 min

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0:53

Louis Massaro, speaking in a YouTube video excerpt, tells moving-industry workers they often underestimate their positive impact on customers. He frames moving as statistically one of the most stressful events in people’s lives and emphasizes that staff at all levels (movers, dispatchers, consultants, customer service, bookkeepers, warehouse staff, managers, CEOs) have an opportunity to ease that transition and contribute meaningful value during the move.

Chapters

You guys got to realize something. You know, there's a lot of talk online like, everybody's got to have a purpose and everybody's got to give back and. And all of that. And you know what? I don't think most people in this industry realize how much they give back and how valuable your position is. Whatever you do, whether you're a mover, a dispatcher, a moving consultant, customer service bookkeeper, warehouseman, CEO, manager, whatever, you do understand moving is one of the, statistically one of the most stressful things people do in their life, and you have an opportunity to impact that. You have an opportunity to be a part of the transition from their old home to their new home.