Stop memorizing numbers. Pull them up when you need them. Instead, combine metrics like profitability, labor percentage, marketing costs, and quality scores to decide where to spend money and invest in training.
I used to have this feeling of, like, I needed to just, you know, if you quiz me, I knew that number. I knew that percentage. I knew. And now I'm like, I don't need that in my head. If I could. If I have it, if I could pull it up quick on my phone or quick on my computer when I'm ready to use that to reference something else. Because you might have profitability percentage. But then over here, you're looking at labor percentage. Those go together. Then you're like, how much should we spend on marketing costs? That starts to go together. What's our quality score with the customers? Okay, well, that's gonna impact the way we do training and what we need to impact. So all it is is data points to allow you to understand what's going on.
