Louis Massaro shows how moving companies can use video apps like imover and SurveyBot to estimate jobs remotely. Customers record their rooms, companies get accurate estimates without travel costs, and keep the footage to settle disputes later.
Hey, my friend, it's Luis Massaro, CEO of Moving Mastery and founder of Moving Sales Academy. Today I want to talk about estimating moves and the different ways that we could go about doing that. You know, typically, traditionally there was either you went and did an on site estimate where you went out to their home and visually saw everything that they have, or you did an estimate over the phone and tried to gather an inventory and put it into your system so you can get an accurate weight and give them an estimate. Well, nowadays you could do video conferencing and video estimates, alright? Software out there like imover and Survey Bot that are basically apps that customer would download on their phone and be able to, you know, take a recording of everything that they have in their home. So they would go room by room and take a recording, right? And from that recording you can then give them an accurate estimate based on what you're seeing instead of based on what they're telling you. So now you don't have to go out to the house, right, and spend the time and the fuel and pay the extra commission to the salesperson. And you also don't have to risk giving a phone estimate and not getting the accurate inventory. So with these apps you could actually do it live with your moving consultant on the phone. So your moving consultant could actually be, it could be like a FaceTime call. But what will happen is as they're doing this, your consultant, your sales rep is seeing what's in the customer's home and they're able to talk to them at the same time while this is going on. It's pretty amazing, right? I recently demoed a few of them and it's really a great technology and to be able to provide that to a customer, to be able to say, you know what, how about I just send you a link right now while we're on the phone? And if they're calling from their cell phone, you could essentially turn that cell phone call into a video call just by sending them a link and having them click on it. It's pretty cool stuff. And customers don't really want you in their house. They want to get an accurate estimate and they believe the way to do that is for you to come out there and give them a quote. But if you're able to do it and see everything that they have without going out there, it saves them from having strangers walk through their house and it saves you from having to go out to homes. Now, it doesn't replace on site estimates completely, although it could. There's still A need for on sites. But there's a lot of times where you don't need to go do an on site, but a phone estimate is not going to cut it by doing a video survey. You know, you have the information right there and what happens is once you do that, and I keep doing this, but I think it's the coolest thing, right? So when you take that video survey and it records, you get to keep that information in the cloud, right? So if there's ever any question, if there's ever any issues, if there's customer service problems at the end of the month, move, you know, you have the recording of you know what. Remember, this is not you with the phone, this is the customer showing you everything that they have, right? So I just wanted to make sure you guys knew about this technology. I know it's been out there for a little while now. You know, check out imover, check out surveybot. There are two great options. You know, I think Imover might have a free premium, freemium, whatever it's called, package. I think SurveyBot's a little bit more expensive, but check them both out and see which one works for you. I mean, at the end of the day you really could use FaceTime, you really could use Skype, right? But if you want to give a professional image, if you really want to give that customer like a unique experience, try one of these apps, try them out, see if you like them and you're just going to be able to do things a little bit different. It's 2017, the technology out there is crazy and it's just going to keep getting better. And I just want to applaud these two companies for coming up with these ideas and I hope to see some more great stuff out there like that. If you have any great technology, if you have any useful software, apps, tools, anything like that that moving companies will benefit from, let me know, I'd love to hear about it. All right, until next week, go out and profit in your business, Thrive in your life. I'll see you later. Hey, my friend, it's Louis. I hope you enjoyed this episode. Do me two favors. Number one, subscribe to this channel so that you continue to get updates every time I release new training for you. And number two, if you want to build a rock solid sales process in your moving company and continue to book moves on a regular basis and just increase sales, what I'd love to do is teach you the six stages of building a moving sales machine in your company. Alright? These are the same six stages that I use to build my company to a multimillion dollar nationwide level where we were booking 12,000 moves a year or $20 million in business. And I'd love to train you for free on how to do that in your company. Alright? So simply click on the link page or head over to louismasaro.com sixstages so that's Louis L O U I S Massaro M A S S A R o dot com six stages and you'll get instant access and meet me back here. And we're going to walk through the six stages of how to build a moving sales machine in your company. Alright. So until I see you on the other side, until I see you back here for the free training, go out there every single day and profit in business and thrive in life. I'll see you. 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