Louis Massaro explains how to track every customer item in storage: detailed inventory at pickup, clear labeling, damage documentation. A standardized in-and-out process prevents lost items, reduces damage claims, and cuts down on management headaches.
You've got to define your storage in and out process, your storage in and out process. I was there checking in and checking out every single piece, every item, household belonging of that customer, every box, every rug, every, you know, dresser, whatever it was. So those of you that aren't familiar with it, when you go out, you have to take inventory of the stuff you're taking from the customer, right? This is for their protection, your protection, to know what's going on. So you put a sticker on a piece on this desk and you're like, desk, you know, white desk, right? You would mark whatever damages on it, any scratches, if it's worn, right? You would mark all that on there. Your storage in and storage out process is a big, big deal. It might all seem cool at first. Yeah, we're getting storage, we're billing them and this and that till the stuff starts going out and now you're getting claims. Missing stuff, damaged stuff. Right. And also your storage out process. How are you going to handle that? When are you going to collect payment? When are you going to do storage outs? I'm telling you the process to go and establish that you could have consistency so that you don't have to be involved in every decision that gets made in the company.
