Two people debate why compliance tools that just send alerts don't work. One ran restaurants and knows how hard it is to follow labor laws across different states. They argue AI should suggest fixes and execute them automatically, not just flag problems and leave you hanging.
It's one thing for a tool to alert you of something. It's another thing to say, here's what you should do next. And I think that that next mile is where most products fall short.
So I think it's past the statute of limitations, so I can say this, but I am sure I was in violation of all kinds of labor laws when I was running restaurants. It's a lot. Every county's different, states are different. I would actually think that's one of those things that AI is really good at. Updating and informing the restaurants. If I just didn't have to stress, maybe I wasn't in violation, maybe I was doing everything by the book, but I didn't know. Like, that peace of mind, that goes a long way.
Compliance should be autopilot. You shouldn't have to overly think a lot of this stuff and try and manually do it. It's one thing for a tool to alert you of something. It's another thing to say, here's what you should do next. And I think that that next mile is where most products fall short. To me, and what I ask our product team is, We're going to do this. Okay, so what? Then what? And I think through that questioning of then what, then what happens, you start to push into this world of like you're getting to where you can actually solve it for them. You're not just calling out an alert. That's like 1990s design. Like, we got to actually solve it for them and then tell them like, this is what we're going to do. Are you okay with it? And then let them decide if that's okay with it. But definitely don't tell them some— It's like just saying the kitchen's on fire. You'd be like, well, get the fire extinguisher, put it out. And like, you know what I mean? You have to provide more than just an alert.
