Great restaurant GMs spend almost no time at their desks. AI handles the office work, freeing them to be on the floor with staff and guests. The real risk isn't AI replacing them, it's staying stuck in how things are now.
There is definitely a question mark about is this the right time? I think the status quo is always the biggest competitor to any AI initiative out there. The other question though I'd put to you is what's the risk of not acting, right? Is this the chance for your organization to be able to differentiate itself in a way that no one else will? And if you can get to a point where you're moving faster in this direction, then maybe you can create a better experience for everyone involved in your organization. And yet if you were to look at the snapshot of the best restaurants with the best levels of churn in their restaurants. They're typically the general managers that don't spend a huge amount of time in their office. Well, if technology and AI can help us create smarter, more decision-informed GMs that keep them out of the office and therefore do the types of things that no tech can, which is engaging with the people they are engaging in our restaurants, then we can create a better restaurant experience for everyone.
