Matt WamplerCEO & Co-Founder, ClearCOGS · CEO & Co-Founder, ClearCOGS 🔪

Kiosks are the future of restaurant ordering

20 Aug 2025 · 1 min

Watch on YouTube

0:46

In this segment of the YouTube video, the presenter argues that a growing majority of restaurant guests—particularly younger customers—prefer to order without staff assistance. He notes that many younger diners avoid social interaction, keep their AirPods in, and want to handle ordering themselves. The speaker draws a parallel to the historical decline of gas‑station attendants, suggesting that just as drivers now pump their own gas, diners can now use kiosks to avoid pressure and choice paralysis. The overall claim is that self‑service kiosks meet the desire for a streamlined, low‑interaction ordering experience, making them a suitable solution for modern restaurants.

Chapters

There are certain parts of an ordering experience that you don't need help with. Guests are now at the point, a large majority of them don't want help. Let's say the younger generation who talks to people less and doesn't want to have that social interaction, and they want to keep their AirPods in and just go straight over to something and help themselves. That's perfect. That makes a lot of sense. If you think about like 30 years ago, I'm sure there were gas station attendants at every single gas station across the country. I'm sure you spent time in Jersey. Jersey, come on, they're still pumping my gas. You know, if you were in another state and somebody came over and said, I'll pump your gas, it's like, Yeah, I'm good. Like, I know how to do this. It's fine. In a restaurant, this idea of ordering what you want can be pressure-filled. There could be some choice paralysis. Isn't it better to go through that experience alone?