A consultant shows how restaurants use technology to improve service and operations. At Avero, analytics on server scorecards identify top performers and guide coaching. Rezi streamlined reservation booking to beat OpenTable. Bite replaced verbal ordering with a digital interface so customers could specify meals directly.
I think the calling that I have is I help restaurants to understand that they shouldn't be afraid and technology can actually enhance the experiences that they have. And every company that I've worked at, it's truly been the case that that is the thread. So at Avero, by looking and analyzing your service scorecards for each server, you can figure out who— which servers are great and which ones aren't. I can still pull the data on any of these and I would be able to tell you who doesn't say, would you like to have dessert? At Rezi, booking reservations and making that a cool and easy experience was really important. And at the time, OpenTable was just behind on, on the way that they were doing it. I think they've since caught up. Good for them. And then at Bite, same thing. Like, it's an antiquated idea that I need to have somebody sit there and hear me tell them what I want in my burrito.
