An engineer gets a 1 A.M. call to cover a restaurant shift and discovers the schedule exists only as a handwritten note and scattered texts. The chaos of ad-hoc scheduling makes him realize the restaurant needs actual systems, sparking an idea to fix it.
One day I got a call on the day that I wasn't working, um, at like 1:00 AM or something. And he's like, hey man, you gotta get your ass over here. And I'm like, uh, I'll ask questions later. So I get there, we finish out the shift. I'm wrapped up at 4:00 AM. By the way, I gotta be at work at 8:00 in the morning, right? So I'm just like, what, what was that? And he's like, what do you mean? And, uh, he's like, I, I needed somebody. And I'm like, well, who did you have there? He's like, so-and-so. And I'm like, well, what happened? He's like, they didn't show up. I'm like, well, how do you communicate their schedule to them? Or how do they know? And then he's like showing me like, you know, chicken scratch on a piece of paper and like text messages. And then it hit me. I'm like, okay, I need to put in some kind of systems.
