Speaker B identifies three reasons restaurants will thrive: people always need to eat, diners crave the social connection restaurants provide, and the work itself teaches employees to blend service, technology, and craft in ways that restore soul to the experience.
What gives you hope about the future of the industry we love?
There are 3 things. One is people have to eat. Two is I emphatically believe even post-pandemic, just where in the chaos of the world, people want contact and connection more than they want isolation. We are a tribal species and we have a business that connects. I also think that we work in one of the coolest industries Industries there is because we take all of these high-touch and high-tech and high-production tools and integrate them all. So I get to be the most well-rounded human being possible in the world of work, and I, I get to be a restorer of soul when it's done right.
