A restaurant software company promised real-time transaction data within ten minutes but the system kept breaking for two and a half years. Operators stopped trusting the reports. One failure is enough to lose credibility when reliability is everything.
Restaurant operators, when they look at reports and they know that something's wrong, they stop looking at them. They just do. We would be promised, hey, we can get real-time data within 10 minutes of a transaction occurring. What would happen is that would either break or not actually happen. And we did this for about 2 and a half years. You have one shot to make this work, and if it doesn't work, like, it does make you kind of look like the bad guy.
