Fix the air flap stuck error on your Matic by opening the cleaning head, checking the rubber flap behind the brush roll for debris, and spinning the brush backwards to test it. If that doesn't work, submit a support ticket with a photo or video.
In this video, we'll walk you through troubleshooting the air flap stuck error. Open the cleaning head flap. Look at the rubber flap behind the brush roll. Open it up and clear any debris from it. Spin the brush roll backwards and make sure the rubber flap closes.
If the issue persists, submit a ticket with customer support. Include a picture or video of the air flap.
