Matic Support: How to Fill Matic's Water Tank

The video provides a concise, step‑by‑step guide for preparing Matic’s water tank. The narrator instructs the user to open the lid, remove and flip the tank upright, unscrew the cap, and fill the tank to the top with water. After the water, exactly half a capful of Aunt Fanny’s cleaner must be added—no more—to avoid foam buildup in the floor and the HEPA bag; the order (water first, cleaner second) is emphasized as critical. Aunt Fanny’s is the only approved cleaner; substituting other products could damage the robot. For a fragrance‑free alternative, the narrator suggests 1 tablespoon of white vinegar, usable only on sealed floors. Finally, the cap is tightened, the tank is flipped back with the cap side down, reinserted, and the lid closed, completing the preparation.










