Mehul NariyawalaPresident & Co-founder, Matic Robots

Matic Support: How to Package Your Matic for Repair

7 Nov 2025 · 1 min

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This content was created by Mehul Nariyawala. This content was uploaded by Mehul Nariyawala. This is a YouTube support/instructional video titled "Matic Support: How to Package Your Matic for Repair" (created 2025-11-07). The excerpt is an English how-to transcript with two speakers (support narrators) giving step-by-step packing instructions for returning a Matic device for repair: use Troubleshooting Tools > Prepare for Repair or Shipment, remove the HEPA bag and empty the water tank, position the accessory box and cleaning head, pack the dock with the Matic, align the small wheel, close the boxes and tape the shipping label securely. It is a customer-support tutorial explaining the correct packing procedure to ensure safe return shipping.

To start the repair process, please go to Troubleshooting Tools and select Prepare for Repair or Shipment. After you've set your Matic for a turn, here are the proper steps to pack your Matic.
Start by removing the HEPA bag and emptying the water tank.
Place the lid of the box on the side without the foam against the wall. Next, add in the accessories box. This can be empty, but please make sure it's in securely. This helps with keeping the cleaning head in its place. Now, carefully please place your Matic into the box and make sure that the cleaning head is against the lid so there's enough room for the dock. And remember, always pack the dock with the Matic to make sure that it's securely in its position. Now you can turn the small wheel so that it's parallel to its larger wheels. Close the lid, fold in the flaps, and then place the Matic box into the shipping box. Don't forget to tape the shipping label on securely. And that's it! This will ensure your Matic is packed safely for return. Thank you.