Matic Support: How to troubleshoot Side Brush Malfunctioning Error
In this instructional video, the presenter walks viewers through a step‑by‑step process to resolve a side brush malfunction error on the Matic robot vacuum. The guide begins by removing the water tank and HEPA bag, then laying the unit on its side to inspect the side brush and the cavity beneath it for tangled bristles, hair, debris, or other obstructions. After clearing any blockage, the side brush is reattached until it clicks, the unit is flipped upright, and the water tank and HEPA bag are reinserted. The presenter then advises running a test vacuum to see if the error persists. If the error reappears, the viewer is instructed to contact Matic support, providing detailed findings to aid diagnosis. The video emphasizes a systematic, hands‑on approach and encourages thorough documentation when escalating the issue.
