Mehul NariyawalaPresident & Co-founder, Matic Robots

Matic Support: How to Unclog the Duct

21 Feb 2025 · 1 min

Watch on YouTube

1:16

The video provides a detailed, step‑by‑step maintenance guide for clearing a blockage in the duct of a Matic robot vacuum. The speaker instructs the user to open the robot’s lid, remove the HEPA bag and brush roll, and then use the black arrow‑shaped declogging tool, inserting it at an almost 90° downward angle into the opening beneath the bag’s black plastic part to push out the clog. After the duct is cleared, the speaker explains how to correctly reinsert the HEPA bag and brush roll, aligning the orange and white tips with their matching slots, confirming a click, and spinning the roll to verify proper installation. Finally, the cleaning head and lid are closed and cleaning is resumed by pressing the play button.

Chapters

Open Matic's lid and remove the HEPA bag by pulling on the black plastic part. Open the cleaning head and remove the brush roll. To remove the brush roll, pull on the end of the brush roll on your left side if you're facing the robot, then remove the right side. Then take the declogging tool, the black arrow-shaped tool, and insert it arrow tip side first into the big opening underneath where the black plastic part of the bag was. Insert the tool at almost a 90-degree downward angle, until you come up against the clog. You might need to push using the tool a few times to remove the clog. As it clears, you should start to see stuff coming out of the duct. Once the duct has been cleared, remove the declogging tool. Reinsert the HEPA bag, and then reinsert the brush roll. To reinsert, look for the end of the brush roll with the orange tip. This will match with the tip on the right-hand side of the robot if you're facing the robot. Gently insert the orange tip into the orange end. Then, gently slide the white tip end into the left side until you feel a click. Spin the brush roll a few times to ensure the brush roll is inserted properly. Once done, close the cleaning head and matic's lid, then push the play button to resume cleaning.