Mehul NariyawalaPresident & Co-founder, Matic Robots

Matic Support: How to Unjam the Brush Roll

21 Feb 2025 · 1 min

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0:41

The video provides a concise, step‑by‑step guide for unjamming, cleaning, and reinstalling the brush roll on a Matic robot vacuum. The narrator instructs the user to open the cleaning head, locate the left side of the brush roll, push it leftward and pull up to release it, then remove the right side. Any debris tangled around the roll should be cleared. For reassembly, the user aligns the orange‑tipped end of the brush roll with the matching orange socket on the robot’s right side, ensures the hexagonal tip covers the circular bit, slides the white tip into the left side until a click is felt, spins the roll to confirm proper seating, closes the cleaning head, and presses play to resume cleaning.

Chapters

Open the cleaning head. If you can see anything wrapped around the brush roll, then remove the brush roll. To remove the brush roll, first push on the end of the brush roll on your left side if you're facing the robot and pull up following the arrow. You will not be able to remove the brush roll without pushing. Then remove the right side. Remove anything that is tangled around the brush roll. To reinsert, look for the end of the brush roll with the orange tip. This will match with the tip on the right-hand side of the robot if you're facing the robot. Insert the orange tip end into the orange end. Make sure you see the hexagonal tip on the brush roll cover the circular bit in the cleaning head. Then gently slide the white tip end following the direction of the arrow into the left side until you feel a click. Spin the brush roll a few times to ensure the brush roll is inserted properly. Once done, close the cleaning head, then push the play button to resume cleaning.