Melissa Dlugolecki says the first question a manager should ask when something goes wrong is whether the team had the necessary tools and information, not who made a mistake. If they did, investigate the outcome. If not, fix your systems, training, or communication.
So for my team, what they really know is like, number one thing I will say I think is very important is I always ask, did I give them the tools and the information to do the job I expected them to do? First question. First question isn't who fucked up. First question is, did I give them the tools and the information they need to do the job I expect them to do? If it's a yes, then what the fuck happened, right? If it's a no, what do I need to do better? What new system do I have to put in place? What new training do I have to put in place? So I think in getting my team, to come back to your question of like not operating like it's heart surgery every day, is like I also don't let them. Like I literally looked at one of my team members who was like operating as if we were doing 19 heart surgeries. And I'm like, girl, you're not clear on priorities. Or I'm not clear with you on priorities. 'Cause all these things can't be priority, right?
