Short YouTube clip by Mike Andes where he quotes a two-star Google review accusing the company of sloppy work and dishonesty, then responds on camera. Mike apologizes, offers to make the situation right, says he will contact the reviewer by cell phone, and advises keeping public review responses professional for other customers.
I left you a two star review on Google. People deserve to know how sloppy kind of work you do. Such a liar. We did exactly what was said on the estimate. What are you talking about? Oh no. I thought you were satisfied with the work after we completed the walkthrough and the inspection of the property. I'm really sorry you had that experience. I'd love the opportunity to make this right. I'll be reaching out personally via cell phone. Thank you for the honest feedback. It really helped us improve. I'll be getting right back to you. Remember, your Google review responses are not for the customer you're talking to. It's for all the other customers that will see that response in the future. Stay professional.
