Mike Andes argues small businesses should automate sales and admin tasks first, not physical ones. Online booking, AI phone answering, and invoicing free up time for what matters. But automate too early and you'll miss the management skills you actually need.
Mowing your grass. Yes, it'll probably be done by a robot in 10 or 20 years in my opinion. Really? It's sales and admin parts of the businesses that can get a lot of automation. Have a form on your website where people can check out and order services on the admin side, like use AI to answer the phone, create scripts, be able to do automated tasks and follow up with customers and follow up with invoices. These are the type of things we should be focused on automating the actual doing of the work. We still need to be able to hone our management skills to deal with people. I see people trying to automate things too soon.
