A customer calls complaining their lawn was mowed badly while they were away, but has no photos and only heard about it secondhand. The agent asks for evidence and offers to pass along an apology.
That's the lawn care services. And how can I help you?
I'm one of your clients and you guys went and mowed my lawn this last week. I'm unhappy.
So the lawn was not completed up to your expectation.
Or up to anybody's expectations.
Good. And then could you request photos to our email? We do have.
I don't have any photos. I'm not there.
So it sounds like you're in contact.
I'm in Arizona. According to the person there knows what my lawn is supposed to look like. Really shaggy looking and they just ran over stuff. Even if you guys are doing a normal one, you shouldn't just go run over everything in the yard.
I will pass these notes along. We do apologize for that, ma'. Am. So is there anything else I can help you with today?
Back into me. Oh, no, that's it.
Have a great day, great weekend.
