Mike Andes responds to a customer upset about a $400 invoice for 30 minutes of work. He breaks down why the price reflects commercial-grade equipment and a trained crew, and guarantees he'll fix anything unsatisfactory for free.
You guys are here for 30 minutes. There's no way that was worth $400. I don't pay my doctor that much per hour. That's what exactly the cost was on the estimate and we did exactly what the estimate said we were going to do. Would you pay us more if we just went slower? I totally get how it might seem. Off. The reason it was so fast is because we use commercial grade equipment and our crew is trained to hit every single detail super quickly without cutting any corners. Also, after the crew did the walkthrough of your property with you and you signed off on it, they had to take a large load of debris to the dump and that was all included. However, we do guarantee results and if anything was missed, we'll come fix it. There's no extra charge. I'm happy to meet up with you or if you send any pictures over of anything that was unsatisfactory, I'll be right over.
