A business leader argues you should stop fixing crew mistakes yourself and instead make team members resolve client issues directly. Cut the service causing 80% of your callbacks and errors, improve training, and simplify what you offer.
Stop driving around fixing all of your crew's mistakes. When a customer complains, you go back and fix it. Hold them accountable by having them return to resolve the issue with the client at their property. And then hold yourself accountable for improving training to prevent those problems from happening in the first place and take extreme ownership. Better yet, cut that service altogether so you can reduce callbacks and the thing that's causing 80% of the issues and the yellow slips and the mistakes of the crew. Just cut that service altogether. Simplify and standardize the business.
