Short excerpt from a YouTube video (creator: Mike Andes) where multiple speakers discuss the prevalence and impact of negative online reviews (Google Maps, Yelp) and express strong reactions (canceling service, contacting attorneys). The creator notes that algorithms amplify negative content because audiences engage with it, and encourages viewers to like/share/comment to surface more positive videos.
Everyone always says that all we get is bad negative reviews in our business.
I will go on Google Maps, I'll go on Yelp, and I will post my reviews.
This is a good way to lose some customers, but you're about to lose one.
So if that's the case, then I'm going to cancel my service. I am being ripped off big time and I am not happy.
Or there will be a bad review on Yelp, and I won't stop at Yelp.
This is outrageously unprofessional. You have a manager. They need to explain themselves to an attorney.
The algorithms push negative content. Why? Because people watch it and they like it and they comment on negativity. So if you want to see more positive videos, comment like, share this video. And maybe Google, YouTube, and the other social media gods will bless you with more positive videos.
