A short YouTube tour of the Augusta Lawn Care "Command Center" led by Lee (office manager) showing the physical space, staff roles, and daily operations. The video emphasizes the startup, hands-on nature of the operation, describes staff responsibilities (training, estimates, support for franchisees), and notes operating hours and an aim to expand support across franchisees in the US and Canada.
How's it going, everybody? This is Lee, the office manager of Augusta of Whatcom County. And today I'm in a different location. You can see that I am building a chair. I'm building a chair for Command Center. It's our slow season in the winter, so we don't have a ton of jobs on the schedule. So when I have time, I like to come over to Command center and help out as much as I can. And today they needed chairs built. So today what we're going to do with this video is give you a little bit of a tour of Command center and kind of what we do here, what it's all about. And to show you, this is a startup. It's not all glitz and glam. It's not all, you know, multimillion dollar deals and handshakes over mahogany tables or something, right? Like, we build our own chairs, we build our own desks, we get set up. But we're also a grade A professional organization. So that's what we're doing today. Just kind of showing you what Command center is like and how we run as Augusta Lawn Care Services.
So we' here, Ferndale, Washington, Bellingham, Whatcom County.
Excuse me.
Offices are about a mile or two that direction from us. So that's where I'm working typically. But Command center is going to be here handling all the franchisees, phone calls, emails, a lot of the scheduling for the full service franchisees. And then they're going to handle a lot of the emails and phone calls and different things for us here at our local Whatcom county location. So today we wanted to show you. This is it. This is the brick and mortar. This is where it all gets done. This is. So if you want to come with me, we're just going to give you a quick tour.
All right, now we're upstairs. Let's take a look. Command Center, Augusta Lawn Care Services.
All right, so we're going to kind of pan around here and let you guys see what Command center is doing right now throughout the day on this Friday. So first you're going to see Liz. If you've seen the content, watch the videos. Liz is all over the YouTube channel, so we're not going to interrupt her today. She's busy working right now, so she kind of has one foot in the local shop, one foot in the franchise as well. So she's kind of back in support now for Lonnie as well as all of Command Center. She's helping train the new employees, putting together programs for the franchisees, and really Just embracing everything that is Command center, trying to streamline it and make it more efficient for everyone moving forward. Now, over here, you'll see all our Command center technicians. So all these lovely ladies over here, a few of them are newer hires, but they're getting trained up by Rachel and Michelle, who have been here for a while. And what they're doing right now is some of them are just practicing estimates and going through the training that Liz has put together for them.
But a lot of them right now.
Are live, answering emails, setting up estimates and sending out estimates to the clients. So that's what they're doing here. We're up and running at 5:00am Pacific Standard Time, and we close at 5:00pm Pacific Standard Time. So we have a wide range of service, and we're going to extend those hours and hopefully eventually be a 247 service for all the franchisees in the US and Canada. So we'll keep moving back this way and.
And then back here, we kind of have an auxiliary desk for Mike when he is at Command Center. So he'll be doing, you know, phone calls, emails. Right now he's actually on a coaching call with one of our franchisees on the East Coast. So this is a space we leave for him that's available. So he doesn't have to be at his studio all day or at the local shop. That way he can kind of float around and be where he's needed throughout the day. So right here he's having. Looks like a good call with one of the franchisees. Then we'll swing around the corner here.
And back here. This is Lonnie. You've seen her in the content as well, as well as on the conference. She presented the conference and she's in charge of Command center here. So she kind of has a office kind of tucked away in the back where she does a little bit more in depth service for the franchisees. So she's going to be the one who's in charge of full service for the franchisees. So that's going to be, you know, scheduling for them, sending their invoices, the whole nine yards. That's what she's doing for the franchisees that have signed up for Forest Service, as well as she helps train and kind of just oversees all of Command center when Liz is not here. So that's kind of the quick tour. And we might hear from Lonnie more of the specifics, but hope that gives you guys a little bit of a perspective as kind of what we do here at Command center and what it's all about.
