Short excerpt from a December 30, 2023 YouTube video by Mike Andes. The clip records a service-provider (SPEAKER A) describing an unpaid $750 job where the client left a five-star review instead of paying despite multiple emails and calls; SPEAKER A threatens collections. Mike Andes responds with commentary about customer retaliation and whether such actions are professional or justified.
She hasn't paid me about a $750 service. She said it was looking good. They even gave me a five star review, but apparently they thought that would be a good substitute for payment instead of paying me the $750. Sent her about 15 emails. We called her five times in the last week and a half. I'm gonna bother you until I get my payment. If I don't get the payment, then I'm sorry, I'll have to send you to collections, which will destroy.
No answer. Who would have guessed? There's your note.
Leaving a note for a customer? Not so bad. I've seen people dump Roundup all over someone's lawn or dump a whole bunch of yard waste on the driveway of the customer because they didn't pay their invoice. The question is, is this unprofessional or does the customer deserve it because they didn't pay what they agreed to pay.
