Mike Andes and a co-host discuss handling negative customer reviews, including a 2020 mold lawsuit and a 2022 Facebook complaint. They debate whether refunding angry customers ($300 and $593) to remove posts actually solves anything, or if they should focus on fixing the service itself.
2020 and 2022.
$300 and $593.
Lady put on Facebook, she's like, I would never use that company. They did a crappy job at my house. This is from 2022. Another lady filed in suit from 2020 and said I caused mold inside of her house. We didn't cause you a problem. We got your rug wet. You were mad about the rug, so I sent her check back two weeks ago for $300. The lady from 2022, I sent her $593 check back.
Kind of a bad thing. To reinforce that, if you give us a bad review, I will give you your money back.
I didn't care about the money, but I want the reviews to stop and the posting to stop, so it bothers me.
How does that make any sense? Fix the problem with the service so you don't get bad reviews, but more importantly, deal with them accordingly. They just want the service done. They don't want their money back.
I'm the petty, passive aggressive person. So for me, it's like killing. It's like killing my kindness.
