Mike Andes argues new hires need to know exactly how to win. Map each hardship to concrete rewards: bad weather, difficult customers, equipment failures all become steps toward higher earnings and career advancement. Without that clarity, they quit.
How in the world can I expect them to stick around on a day when it's pouring down rain or it's 105 degrees outside to ever want to keep showing up for work? If I have not made it clear that them doing that and sacrificing the feeling of working out in that environment or dealing with a bad customer or a job that's gone south or equipment that's breaking down, how can I make sure that they stick with the business and continue to work up the stages of success when those low moments come? It's by making sure it's very clear that by doing these things, you unlock these things, and these things are getting you closer to your goals. And so during onboarding, as much as you want— they are trying to understand, how do I win this game? And you wanna make that very clear with their stages of success, how they can make more money, all those things.
