A short YouTube monologue by Mike Andes expressing frustration with abusive or filthy customers in the service industry. He argues that employers should protect and prioritize their employees over demanding customers and that it is acceptable to fire a client who mistreats staff. The piece emphasizes the difficulty of outdoor/service work and the need for boundaries with customers.
I've had it. I've had it with these customers that try to push us around and are absolutely obnoxious. He was dirty. I mean, the guy was filthy. Is this fine, though, up front? I'll blow this off, obviously, but is this okay? Yeah, that's something else you didn't do. Like, I cannot handle that. When in the service industry, we work hard. It's not easy work. It's out in the sun, we're sweating, yes, we're dirty. We're working around grass clippings and. And dirt all day long. But we fire the client. We're not going to deal with it. We're not going to allow a client to push us around. And I know when you're first getting started, you have 20, 30 customers, every customer. You kind of bow down to everything they want, but the customer is not always right. And when they're wrong, you, as an employer, it is your responsibility to stand up for your team and make sure that they realize they're more important than the customer in that regard.
