Mike Andes shows a customer service call where someone got charged for winter lawn maintenance on a property they don't even live at. The agent confirms no work happened, stops the charges, and walks through refund options.
I am being ripped off big time and I am not happy.
You need to get.
Me a refund and I am going to blow up social media big time about this. There should be.
No maintenance of a.
Lawn in October, November, December, and January. Why am I being.
Charged January? I understand.
Now, you say you don't live at the home. Now do you live out of state? Yeah. Okay, let's see what we can do. I've got the services stopped as of now.
This customer thought we were charging her to mow her lawn in the wintertime when the grass was dormant, but in reality, we do what we call winter services. That's where instead of mowing the grass, we trim the bushes, pick up debris, rake out the beds, pull the weeds, edge the lawn, and make sure the property looks good all winter long. This might cost $100 per month for three or four months out of the year, but it's a whole lot cheaper than getting a fall and a spring cleanup. And the property looks good year round.
