Short transcript of a heated customer call in which a customer disputes that the service crew visited their property; Mike Andes insists the crew was on site, performed the work per estimate, and that the customer will be charged in full.
I got the build. There's absolutely no way you were at my property.
On last Thursday.
I was home the entire morning and I didn't see anyone there.
No, we were on site. My crew did exactly what was on the estimate, and you're gonna be charged in full.
I totally understand.
The frustration. We certainly don't want to be charging for any services that we didn't actually give you. So when I looked here at the software, I did notice the crew clocked in at the job at 2:31pm and they left at 3:46pm so I don't know if you were home exactly at that time, but that's when the crew was there. It was Bob and Matt, and they were able to complete all the services on the estimate.
