Mike Minutes Mastermind 12/13/2022

Hello, guess the nation. Hope you're all doing super well. I know it's late at night, but I wanted to send this, get this out. I saw there are some questions that came in and make sure my audio. There we go.

All right, let's do this.

Questions real quick. The reason why it's late and I'm doing this is because we have franchisee training this week. About 20 people here. I think there's 13 new locations. I think nine, 10 of them are growth and three or four are solo. So really looking forward to it. Great group of people. But, yeah, I'm just trying to get these masterminds done. So I know it's late, don't need to be here, live. So a few people of you there live, don't need to be here. Feel free to watch this tomorrow. It's totally fine. All right, let's go ahead and jump in. Yes, five of them. Kyle, Just an update to our shop situation that I sent in yesterday's mastermind. I got a hold of the landlord and she is saying she won't break our lease until we get another tenant in the building. We will be responsible for the monthly payment until a new tenant takes over. My plans to move out at the end of December and start marketing the building on Facebook and Craigslist to try and get someone else in the unit. I just hope we can get someone in fairly quick. I wouldn't put a lot of bang like bank right now on finding someone else to rent commercial space, going into recessions and the obese to try to rent. What I would be looking at is, based on what you said yesterday, it sounds like she's breaking the lease by not offering certain things that hopefully are in the lease. So whenever you get into a tenant, a tenant, shared space, you always need to make very clear in terms of who's responsible for what. So that way, if the tenants, other tenants break their leases or the expectations of what the landlord's supposed to be doing is not being upheld, that you can back out. So a lease should be in place not only to protect the owner, but also protect you from the owner not fulfilling their contractual obligations. And so this is the part that, you know, this is very standard, them trying to say, hey, look, you can find someone else to rent, lease, and then we'll do it.

That being said, you're not even guaranteed that because they could deny whoever you find as a potential renter. So.

This gets a little scary if you move out in December, but then you can't find anyone to rent it out and you're still on the hook for four or five more years. I would potentially take this to a lawyer, spend a couple hundred bucks, ask them for advice, and ask them if you can't get out of this lease. I have a feeling, based upon the fact that other tenants have already left and haven't gotten in trouble for it, is that they don't have any legal grounds to come after you because they've broken their terms of the lease. And if the landlord does that, it basically would allow you to get out without any sort of repercussion. So what is the name of the bank you're all switching to? We're switching to a bank called Relay Relay Financial. You can check it out if you like, and I'll talk about more at conference in terms of why and show you kind of how it works and stuff. That's pretty cool.

How do you go about charging churches for service, particularly for some services with demand that cannot be met and higher margins? Churches that reach out also want a lot of flexibility at time of service and then requesting it, making scheduling them tough? I feel wrong bidding at market rates. There's no reason to feel wrong about charging at market rates ultimately, unless it's your church. Maybe you want to do some sort of community service for them or, you know, help them, obviously. But if you have massive amounts of demand that cannot be met and you want to do good for a church, I would just give them an offering because ultimately you got to pay your crew. And so it comes down to where you're at in the business. If you're in the point in the business where you can. You're in the. You're able to give and you're able. There's excess to be had. Fantastic. But if you're just getting started, if you've been scraping by, if you're in debt, if you're trying to grow your business, I would focus on that. Starving your business early by trying to give too much is. Is a common pitfall of very generous people. Whereas if they just held on for three to five years and really grounded and put the money back into the business, maybe I'll give 10 times as much down the road. So I would recommend that, especially knowing your specific situation, I would lock in, make the money. I know you guys are crushing with snow.

Focus on that. And then I would. If it doesn't work with you in terms of flexibility and things like that, because they're going to. Most churches do want you on call because they'll call you like it's snowing Saturday. They'll call you Saturday. So it's plowed by Sunday morning and they literally want it Sunday morning. Understandable. Their own. Most churches are only used two days a week for the vast majority of the people that are there. And so they, they're going to not need it sometimes. Like you're going to have three inches of snow and they're not going to need it because it snows on a Tuesday and they don't really care about having church until next Sunday. So the problem with that is it's very hard to schedule. You need to have triggers. That's if they don't sign. If they don't sign based upon just the trigger amount, I wouldn't touch it. Again, I would not feel wrong about bidding at market rates. You're running a business and ultimately there's probably five other people that would be willing to do this property and it should always go towards what market is. That's a it just the way that the world works. Again, if you're in a different stage of life and you are, you have been in business for a while, you have good profits. Yes. Like I personally would like to do these type of jobs for a lot less and help someone like a church out, especially if I know them, et cetera, et cetera. But in early stages of business like it's not, it is not.

Greedy to or self serving to do like look unlocking and I'm focusing on my business and getting my money right. You can't help other people if your money is not right. So I would focus on that. There's definitely something to be said about tithing and giving in general because I do think it unlocks something in your brain when you give because it means that you're giving from a place of excess. You can only give in general when you have something to give, when you have excess. And so I feel like there's definitely something to be said about people who do to give in general because it constantly forces your brain to to think that there is excess and it forces you to come from a place of abundance because you can only give from a place of abundance. And so there's definitely something to be said there in terms of just the psychology of thinking like a giver. That being said, unless this is a strictly a play of giving, I just think if someone can just lock in for three to five years they'll be able give ten times as much down the road. And so just be careful about that. Especially I'm the type of person I just Want to say yes to people, I just want to give to them. But there were years where I had to say no a lot because I had to lock in and I had to get things right for myself. And so that just be the way I look at it personally.

Oh, I've been getting literally like one to three messages a week. People forgetting or losing their login or password for their online payments. Who is the proper person referring them to fix it, cc, service, offline clearance, or even better yet, is there some online instructions I can send them to for them to fix it themselves? Just like resetting your email passwords.

There should not be a big reason why they need passwords. We've tried to get around this with service autopilot because it is so clunky and, and so all the emails that they get in terms of invoices and estimates are all now direct links. The only reason they would need to log in is if they're trying to pay an overdue bill. So potentially, if you're trying to do a bunch of like overdue bill stuff right now and then they're trying to log in and pay for something, that. That is one way. So if you need help, you can contact service off. They can, I'm sorry, command center, and they can help you with this. Unfortunately, no longer can we see the passwords for these users. They literally have to create an. And so the best way to do this is for them to send them a link to set up an account with the instructions, and they do it that way.

So I would personally just tell them to call Command center and then Command center literally walk them through it on the phone if this is happening. But again, this is somewhat service autoclave should only be happening if you either have like documents that are two years old since we, we upgraded them, which I don't think that's the case for you, Joe. But that could be one thing. I don't think it is. Secondarily, it could be you're sending out collections invoices or collections reminders, and it prompts them to log in. And in that case.

That'S the only other way, I think, because everything else is direct links. So yes, it is clunky. It's pathetic. I don't like the service autopilot system for creating accounts or their password or username. And now even if you look at their account, you can't see their password. So it's just a matter of sending them the form to be able to log in correctly and get their password and stuff. There's A way Command center gets around this somehow I think there's an email they send themselves and somehow you're able to, if you use a merge tag you're able to send yourself a username and password. So they have some sort of way around it. Command Center I can clarify that but there's a way you can like get that information somehow and then give it to them on the phone. So I have to talk to command center but ask Command center they can, they can walk you through it.

Please tell me someone can figure me out. These where coming from. I keep getting these timed estimates. The only ads I'm running are Angie and Google. Google Sundays I have zero calls this month. Obviously it's not from Angie and I didn't contact Command center since it's not in the service autopilot. It comes in with a timed estimate but doesn't have a time, a town or even where in the world they want. It's getting embarrassing having to call these people. They're already scheduling estimate, explaining. I don't even have their basic information or when I'm supposed to meet them. The only email is don't reply. Does anyone have any. This is some sort of scam or some sort of marketing service you might have signed up for. This happens a lot of times. They're basically trying to get you to take the bait or pay for. Oh wait, let's see what this.

Oh yeah, this is. Yeah, this is a scam. So this is coming from your website and.

This, this doesn't look wrong. So this is from your website. So what, what this looks like is you have, have the forms from your website coming in to you directly. So I wouldn't think this is anything wrong with this one.

Email's good, Phone number looks good. Address looks good. Leaf clamp. We have some pretty good spam filters on your, on the forms on the, of the website. Pretty good. And if you, if you use for example like a squarespace website. Oh sorry, you guys probably didn't see that.

Sorry, one second.

Let me pull it back up. But yeah, this is, this is a form from the website. But if you, if you create like a 4squareSpace account or a weebly account, you would get this quite literally five times a day. This one specifically though it does not look like it is a spam. Here, let me share my screen. So you guys know I'm looking at.

This is what he shared in his attachment to his question. So this looks normal. This is exactly what you get from an essay request form from the website. If you do not want these to come to you. You can let Command center know, but this is likely. You have asked that Command center send these to you directly instead of handling it themselves. So if you want them to keep doing it that for them, like if you want Command center to set these up for you, you can.

You can ask them to, that's totally fine. But at some point you've asked them to have you. You handle the estimate request forms. So totally fine. That one looks legit. If there's ones that are incorrectly coming in.

We usually catch any sort of bots that get in within a week or two. And so if that, if any of those form those, those fields are not filled in correctly, I. You could call them or try to look at, you know, contact them somehow and see if they're legit, but I wouldn't even go after them. It's usually a bot. But if you go and like, if you create any other website, you can usually get 5 or 10 of those a day, those bots. And I would say we get out 90% of the bots. And if they come in, usually we can get rid of them in a week or two. It's just some updates to security stuff. So that's what that is. That's what that form is. You've obviously asked Command center to send those to you directly instead of them handling it. So if you want them to take that back, totally fine. Just know that one out of.

20 or 30, you'll probably get a spam one. And if that spikes occasionally, we usually can get rid of it within a couple weeks. It just, we're always just playing catch up with different games that these bots or scammers try to use. But that one looks legit. That one looks totally fine.

All right, I think that's all the questions that came in.

All right, everyone, have a fantastic rest of your week. We have some fantastic new members of Augusta Nation here this week that we're training. So that might be a little bit more sporadic with my schedule for masterminds this week, but I'll try to keep on the ball with these questions. So thank you all. Have a great week.