A short YouTube video segment by Mike Andes arguing that the company requires customers to provide an email. He gives operational reasons: invoices and estimates are kept digitally and organized; automated reminders (e.g., for unlocked gates, pets) are sent before appointments; and an email enables a client portal for payments, job requests, and viewing communications.
So we do require to have an email on file.
I don't give that out to anybody. That's my personal thing.
On my last video, some people were very angry that we would require our customers have an email address on file. Here's why we do it. Number one, invoices and estimates are recorded digitally and very organized, not pieces of paper left in the truck. Number two is reminders. So if they have door that's unlocked like a gate or dog pet waste, we can make sure that's done automatically prior to us showing up the day before. Also, it allows us to have a client portal where they can manage their payment activ ask for more work to be done and see all their communication with us automatically from our website.
