Short YouTube transcript excerpt in which Mike Andes describes a billing/service policy dispute involving his mother-in-law and a service provider called Augusta. He criticizes Augusta’s customer communication and access policies—claims a worker performed only front-yard work, could not access the backyard without entry, resulting in double charges—and states he will no longer use or recommend Augusta.
Why wasn't my mother in law at least alerted he was on the property? Had to observe him doing the work and then sign off. That's an Augusta policy issue. He claims he did the front yard but couldn't do the backyard. Well, he couldn't do the backyard because she'd have to let him in and so then we got double charged. Is all this making sense? So the dog is alarming her that there's somebody out there but again she doesn't answer. We've told her not to open the door except for people that she knows. If you actually pushed the doorbell it probably would have gotten my mother in law through the front door. A light knock was not going to do it. I don't understand. I don't and I will never use a gust. But again we've gotten way beyond that. Augusta's lost my business. It still gets a one star on Google and I will update.
My critique of that moment.
