Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

Solve mundane customer problems by being systemized!

29 Apr 2024 · 0 min

Watch on YouTube

0:20

A short YouTube coaching clip by Mike Andes (uploaded April 29, 2024) advising businesses to eliminate payment friction by storing a customer's credit card on file—ideally captured when they accept an estimate—so customers don't have to worry about mailing checks or providing mailing addresses, and support can resolve issues faster.

I don't want the customer to have to worry about. How do I set up a check? Do I have to mail this? What's your mailing address? I want a credit card on file. I don't want to ever think about it. And that's providing value to the customer because it means I'm greasing the wheels to getting their problem solved. So get rid of payment method as being a problem. Get a credit card on file that when they accept the estimate, they're putting their card information in.