Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

Some customers wake up on the WRONG SIDE of the bed😪 #grumpy #customerservice #lawncare

16 Mar 2023 · 0 min

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0:02

Short transcript excerpt from a YouTube video (by Mike Andes) showing a phone interaction where a customer complains about snow removal contractors not responding to messages. The representative (Augusta Lawn Care Services) attempts to listen and de-escalate; the customer is agitated and accuses the rep of talking over them. The piece highlights a grumpy/difficult-customer scenario in lawncare/snow removal service context.

Calling Augusta Lawn Care Services. How can I help you?
You do snow removal? Leg work on it. I'm trying to get hold of the ones that doing it. I can't get hold. I don't get hold of them. I'm sending messages to them. They haven't responded. Let me finish, man. I haven't. Go ahead.
No, I'm listening.
No, you keep talking over talking me.
I'm sorry, sir. I just was agreeing with you as you were talking.
Look, you're doing it right now. What the. What's wrong with me?
Nothing.