Short YouTube transcript discussing contractor customer service: Speaker B advises contractors to carry something to write on in the field so missed calls can be logged with pertinent details (billing info, requested services, new lead info) and later entered into office software. The clip emphasizes quick note-taking as a simple way to avoid appearing rude by not answering phone calls.
I've been trying to reach you since yesterday morning. You never answer your phone. That is very rude.
If you're a contractor, one way to solve this problem is when you're out in the field, have something to write on. So even though the call comes in, you might not be at the office, you might not be at home to actually talk to the client, you can quickly jot down any pertinent notes to billing information, specific services they want. If it's a new lead that comes in, and then at the end of the day, just grab this bad boy, take in the office of your house, and insert that into your software.
