Mike Andes walks through a new Field Force app feature that sends push notifications to technicians who forget to clock in or out at job sites. Geofences trigger reminders after two minutes, cutting down on lost labor tracking and billing errors. A dispatch board update is coming next.
Hey everyone, it's Mike Andes over at Copilot CRM. Soon to be homeworks. We have a couple updates that we've recently released on the Fieldforce mobile app. The vast majority now of you are using the Field Force mobile app for your technicians. We've had a lot of updates in terms of upsells, videos and a lot new features coming to Fieldforce, the ones that have just recently been updated. There's one that I want to highlight and that is the ability to be able to have a push notification for your crew if they enter the geofenced area around an address and they forget to clock in. One of the biggest complaints that we see across the home services and I see when I go out and travel is people not clocking in and out of their jobs. By not clocking in on their jobs, I can't accurately know if my budget hours are appropriate and whether I need to raise prices on customers because we're taking longer than expected at the job. And so having an accurate clock in and clock out time, very important. So if your crew goes into a geo fenced address inside the property and they have not clocked in, two minutes are going to go by and then they're going to get a push notification reminding them to clock in. And the same thing with clocking out of the job. Now this is the first step because eventually we do want to have this information on the dispatch board as a suggested clock in and out time in case they completely forget to clock in and out of the job. This will be super useful, like snow plowing for example, where sometimes the phone just gets left and you don't actually pull it out while you're at the job site but feel have the data of when they showed up at the property and when they left the property as an approximate time of when the clock in and clock out time should be. But for now on the Field Force mobile app, your text will get notified if they enter the property, get close to it and they haven't clocked in within two minutes.
