Transcript excerpt from the YouTube video "Sweet Old Lady Apologizes to Us!" (Mike Andes). The excerpt records a customer calling about a bill taken via autopay, being told invoices are paid and she can disregard a mailed bill, then later calling back to apologize to a representative (Jerry) for earlier behavior. Tone is apologetic and cordial in the resolution.
I got a bill in the mail, and this was taken out of my checking account. Autopay.
All right. And are you not wanting it on autopay?
Yeah, I do want it out, but now it isn't.
All right, so our account is showing that all invoices are paid.
Correct. What do I do with this?
So more than likely, you can disregard it.
All right, thank you.
Augusta Lawn Care, this is Jerry. Can I help you?
Okay, I'm calling to apologize. I was talking to a gentleman earlier, and I got really upset with him. I flew off the handle, and it was my fault, not his, so please let him know.
Oh, that's fine. We all have our days, and.
I know, but.
And I hope the rest of yours is good.
Oh, well, thank you very much.
